PRivacy Policy
At Meluha Expeditions, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information in compliance with GDPR (EU & UK), BDSG (Germany), CCPA, PIPEDA, and PDPA.
Information we collect
We collect personal information necessary to provide travel services and improve your experience on our website, including:
- Contact details: Name, email address, and phone number
- Travel details: Travel dates, destinations, activity preferences, dietary requirements, and fitness levels
- Emergency contact information: Name and contact number of a person we can reach in case of an emergency during your trip
- Payment arrangements: We do not collect or store payment card details directly. Payments are completed via direct bank transfer (SWIFT/NEFT/UPI) or through a secure payment link shared with you.
- Website usage data: IP address, browser type, and pages visited
Legal basis for processing
We process personal data based on:
- Your consent
- Contractual necessity (for bookings and tour operations)
- Legitimate interest (service and website improvement)
- Legal compliance
How we use your information
We use your personal data to:
- Provide travel services, including booking, coordination, and permit logistics (such as Inner Line Permits and Restricted Area Permits for destinations like Arunachal Pradesh)
- Communicate with you about your travel plans and itinerary
- Ensure your safety and well-being during expeditions
- Improve our services and website
- Send promotional materials (with your consent)
- Comply with legal and regulatory requirements
We will not sell, rent, or lease your personal information to any third parties without your explicit consent.
Cookies and consent
We use essential and non-essential cookies to improve your experience. Upon your first visit, a cookie consent banner allows you to manage your preferences. Non-essential cookies and tracking tags (such as analytics) will not load before consent is given.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking-related data is typically retained for seven years for accounting and legal compliance purposes.
International data transfers
Some data may be processed by third-party providers outside India or the EU. Appropriate safeguards, including Standard Contractual Clauses where applicable, are in place to ensure lawful and secure processing.
Your rights
Under GDPR and applicable privacy laws, you have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at:
Email: info@meluhaexpeditions.com
Third-Party links
Our website may contain links to external websites (such as Google Maps or accommodation partners). We recommend reviewing the privacy policies of these third-party sites independently, as their policies apply separately to ours.
Data security
We apply appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this privacy policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or via a notice on our website.
Contact us
For any questions or concerns about this Privacy Policy:
Email: info@meluhaexpeditions.com
Mobile: +91-9711953016 (Also available on Whatsapp)
